Frequently Asked Questions

1. How long does it take for my order to arrive?

• Within Estonia: 2–5 business days

• Europe: 5–10 business days

• International: 10–20 business days
  All orders come with a tracking number, which will be sent to your email after shipment.

2. Can I return or exchange a product?

• Returns: Accepted within 14 days of delivery for products in original condition, unused, and with intact packaging.

• Exchanges: Available for defective items or incorrect shipments. Contact contact@borcelle.com for assistance.

• Return Shipping Costs:

  • Within Estonia: Free for exchanges; otherwise, the customer is responsible unless the return is due to our error.

  • International: Customer is responsible unless the product is defective or incorrectly shipped.

3. How do I track my order?

• You will receive a tracking number via email once your order is shipped. Use this number to check the status of your delivery.

4. Are payments secure?

• Yes, we use Shopify Payments and PayPal, both protected with SSL encryption for secure transactions.

5. Do you ship internationally?

• Yes, Borcelle ships worldwide. Shipping costs and delivery times vary depending on the destination.

6. How can I contact customer support?

• Our friendly support team is available via email at contact@borcelle.com or through our contact page on the website. We aim to respond within 24 hours on business days.

7. Can I cancel my order?

• Orders can be canceled within 1–2 hours of purchase before they are processed. After processing, cancellations are not possible, and standard return/exchange policies apply.

8. How do I know if a product is in stock?

• All products displayed on our website are currently in stock. Stock levels are updated in real time. If a product becomes unavailable, it will be marked as “Out of Stock.”